Simplifying Enterprise
Operations with ServiceNow
Overview
ServiceNow is more than an IT ticketing tool.
It is a unified digital workflow platform that connects IT, HR, security, operations, and customer service on a single system of record. Telemerge helps organisations implement, scale, and manage ServiceNow to drive faster service delivery, stronger governance, & measurable operational outcomes
We combine platform expertise, process design, and managed execution to ensure your ServiceNow investment delivers real business value, not just automation.
Core ServiceNow
Capabilities We Support
IT Workflows
ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, and infrastructure visibility
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Employee Workflows
HR Service Delivery, employee portals, onboarding and transitions, case and document management
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Customer & Field Service
Customer Service Management, omni-channel case handling, Field Service Management, SLA tracking
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Risk, Security & Compliance
GRC, IRM, Security Operations, audit workflows, policy and risk management
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Low-Code & Automation
App Engine, Flow Designer, IntegrationHub, RPA, AI-driven workflow optimisation
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Analytics & Intelligence
Performance Analytics, dashboards, AI-based insights, predictive intelligence
Explore ServicesOur Engagement Models
Implementation Projects
Fixed-scope delivery for ITSM, HRSD, CSM, GRC, and custom workflows
Staff Augmentation
Certified ServiceNow architects, developers, admins, and functional consultants
Managed Services
SLA-driven platform support, enhancements, upgrades, and governance
